F.A.Q.
Frequently Asked Questions
General Questions
Where can I find the login portal for my community?
Here is a link to the login portal: OWNER LOGIN PORTAL
What is the role of a property management company in an HOA/COA community?
A property management company is responsible for handling the day-to-day operations of an HOA/COA community, including maintenance and repairs, financial management, and governance support. They are hired by the HOA/COA board to ensure that the community is well-maintained and financially stable.
What are the most common rules and regulations in an HOA/COA community?
Common rules and regulations in an HOA/COA community may include restrictions on property modifications, noise restrictions, parking regulations, and landscaping guidelines. It’s important for homeowners to review their community’s governing documents to understand the specific rules and regulations in place.
What happens if a homeowner violates HOA/COA rules and regulations?
If a homeowner violates HOA/COA rules and regulations, they may receive a warning, a fine, or a violation notice. The specific consequences of violating HOA rules and regulations will depend on the community’s governing documents and the severity of the violation.
How is the HOA/COA budget determined?
The HOA/COA budget is determined by the HOA/COA board and property management company, based on the community’s financial needs and goals. The budget may include expenses for maintenance, repairs, utilities, insurance, and other necessary expenses.
How can homeowners submit a request for approval or permit?
Homeowners can typically submit a request for approval or permit through the HOA/COA property management company’s website or through a specific email address. Homeowners should consult their community’s governing documents to understand the specific approval or permit process.
How can homeowners request changes to the HOA rules and regulations?
Homeowners who wish to request changes to the HOA rules and regulations can bring their concerns to the attention of the HOA board or property management company. They may also be able to petition for changes or propose amendments to the governing documents, depending on the community’s specific processes and procedures.
What services are typically included in property management for HOA/COA communities?
Property management services for HOA/COA communities may include maintenance and repairs, financial management, compliance with local and state laws, vendor management, community communications, and support for HOA/COA board governance.
How can homeowners submit a request for approval or permit?
Homeowners can typically submit a request for approval or permit through the HOA/COA property management company’s website or through a specific email address. Homeowners should consult their community’s governing documents to understand the specific approval or permit process.
What should homeowners do if they have a maintenance or repair issue in their home or on community property?
Homeowners should report maintenance or repair issues to the HOA/COA property management company as soon as possible. The property management company will typically have a specific process for reporting and addressing maintenance and repair issues.
What should homeowners do if they have a concern or complaint about the HOA/COA board or property management company?
Homeowners should communicate their concerns or complaints to the HOA/COA board or property management company in writing, and should keep a record of their communication. If the issue cannot be resolved with the board or property management company, homeowners may need to seek legal counsel or mediation to address the issue.
What is the role of the HOA/COA board in an HOA/COA community?
The HOA/COA board is responsible for governing the community and ensuring that the community is well-maintained and financially stable. The board is responsible for making decisions related to the community’s operations, finances, and rules and regulations.
How are HOA/COA board members elected?
HOA/COA board members are typically elected by the community’s homeowners through a voting process. The specific election process will be outlined in the community’s governing documents.
Looking for a Property Management Company?
How do you ensure that our community or rental properties are well-maintained and financially stable?
We take a proactive approach to maintenance and repairs, using regular inspections and preventative measures to minimize issues and ensure that properties are well-maintained. Our team is highly experienced in financial management, and we work diligently to ensure that our clients’ communities and rental properties are financially stable and strong.
How do you communicate with homeowners and what technology tools do you use to facilitate communication?
We use a variety of communication channels, including email, phone, and our online portal, to keep homeowners, and other stakeholders informed and engaged. We use state-of-the-art technology tools to facilitate communication, including online portals for reporting maintenance issues and tracking community news and updates.
What is your process for handling emergencies or urgent maintenance and repair issues?
We have a dedicated emergency response team that is available 24/7 to address urgent maintenance and repair issues. We work quickly and efficiently to resolve issues and minimize disruption to our clients’ communities and rental properties.
How do you ensure compliance with local and state laws and regulations governing community associations and rental properties?
Our team is well-versed in the laws and regulations governing community associations and rental properties, and we work diligently to ensure that our clients are in compliance with these regulations. We stay up-to-date on any changes to these regulations and adjust our processes and procedures accordingly.
What is your approach to vendor management, and how do you ensure that we get the best possible value for our maintenance and repair expenses?
We have a rigorous and fair vendor selection process and carefully evaluate each vendor to ensure that they meet our high standards for quality and value. We negotiate favorable pricing and terms for our clients and work closely with vendors to ensure that they provide the best possible value for maintenance and repair expenses.
How do you handle financial management and reporting, and what measures do you take to prevent fraud or financial mismanagement?
Our team is highly experienced in financial management, and we use state-of-the-art technology tools to facilitate financial reporting and analysis. We have strict policies and procedures in place to prevent fraud or financial mismanagement, including regular audits and reviews of financial records.
What is your approach to governance support, and how do you work with the board of directors or owners to achieve our community or rental company's goals?
We work closely with the board of directors or owners to provide comprehensive governance support, including support for board meetings and elections, assistance with rule and regulation development and enforcement, and other governance-related services. We are committed to working collaboratively with our clients to achieve their community goals.